Airplane Solutions, Air transport and travel
Development of a Passenger Service System (PSS)
Development of a Passenger Service System (PSS) for Airplane Solutions, the system an airline uses to manage bookings, changes, refunds and payments.
Context
Airplane Solutions builds a modern PSS, the Passenger Service System an airline uses to manage bookings, passengers, changes, cancellations, refunds, payments and ancillary services. It is the core system of any airline.
The challenge
A PSS is the heart of the airline. Everything that happens to a booking goes through it, and the classic systems are old, slow and hard to extend. The frontend had to be fast, accessible, multilingual and reliable enough for an airline to run its daily operations on it, delivered inside the client's own team and at a demanding pace.
The work
- 01PSS frontend in Next.js and TypeScript with Redux Toolkit, Azure AD authentication, internationalisation and accessible components built on React Aria.
- 02We built PNR management with passengers, flights and history, involuntary flight changes due to disruptions, voluntary changes with date validation, cancellations and refunds with their fare rules, payments, issuing of compensation vouchers, ancillary services such as baggage, meals and seats, availability search and AI-assisted reports.
- 03Continuous integration in Azure Pipelines and code reviews in the client's Azure DevOps.
Outcome
Critical PSS modules delivered in timeframes the client itself described as record, integrated into its team and its process. The collaboration is still open. In the words of its COO, "the Synkross team has helped us deliver many critical features for its customer service system in record time".